HP ProLiant and X86 Servers and Options Global Limited Warranty and Technical Support

Global Limited Warranty and Technical Support Europe, the Middle East and Africa
6 June 2014 392512-045
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Customer responsibilities
To enable HP to provide the best possible support and service during the Limited Warranty Period, you will be
required to:
• Provide true, accurate and complete information when filing a warranty claim.
• Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the
instructions furnished.
• Verify configurations, load most recent firmware, install software patches, run HP diagnostics and utilities, and
implement temporary procedures or workarounds provided by HP while HP works on permanent solutions.
• Allow HP to keep resident on your systems or sites certain system and network diagnosis and maintenance
tools to facilitate the performance of warranty support (collectively referred to as “Proprietary Service Tools”);
Proprietary Service Tools are and remain the sole and exclusive property of HP. Additionally, you will:
− Use the Proprietary Service Tools only during the applicable warranty period and only as allowed by HP
− Install, maintain and support Proprietary Service Tools, including any required updates and patches
− Provide remote connectivity through an HP-approved communications line, if required
− Assist HP in running the Proprietary Service Tools
− Use the electronic data transfer capability to inform HP of events identified by the software
− Purchase HP-specified remote connection hardware for systems with remote diagnosis service, if required
− Return the Proprietary Service Tools or allow HP to remove these Proprietary Service Tools upon
termination of warranty support
− Not sell, transfer, assign, pledge, or in any way encumber or convey the Proprietary Service Tools
In some cases, HP may require additional software such as drivers and agents to be loaded on your system
in order to take advantage of these support solutions and capabilities.
• Use HP remote support solutions where applicable. HP strongly encourages you to use available support
technologies provided by HP. If you choose not to deploy available remote support capabilities, you may
incur additional costs due to increased support resource requirements.
• Cooperate with HP in attempting to resolve the problem over the telephone. This may involve performing
routine diagnostic procedures, installing additional software updates or patches, removing third-party options,
and/or substituting options.
• Make periodic backup copies of your files, data or programs stored on your hard drive or other storage
devices as a precaution against possible failures, alteration or loss. Before returning any HP Hardware Product
for warranty support, back up your files, data and programs, and remove any confidential, proprietary or
personal information.
• Maintain a procedure to reconstruct your lost or altered files, data or programs that is not dependent on the
HP Hardware Product under warranty support.
• Notify HP if you use HP Hardware Products in an environment that poses a potential health or safety hazard
to HP employees or subcontractors. HP may require you to maintain such products under HP supervision and
may postpone warranty service until you remedy such hazards.
• Perform additional tasks as defined within each type of warranty service listed below and any other actions
that HP may reasonably request in order to best perform the warranty support.