HP ProLiant and X86 Servers and Options Global Limited Warranty and Technical Support

Global Limited Warranty and Technical Support Europe, the Middle East and Africa

6 June 2014 392512-045

HP's only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the

applicable end-user licence or program licence agreement provided with that software. If the removable media on

which HP distributes the software proves to be defective in materials or workmanship within ninety (90) days of

purchase, your sole remedy shall be to return the removable media to HP for replacement. For blank tape removable

media, please refer to the following website:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpg50101

It is your responsibility to contact non- HP manufacturers or suppliers for their warranty support.

Freeware operating systems and applications

HP does not provide support for software provided under public licence by third parties, including operating systems or

applications (“Freeware”). Support for Freeware provided with HP Hardware Products is provided by the Freeware

vendor. Please refer to the Freeware operating system or other Freeware application support statement included with

your HP Hardware Product.

Support for initial setup

Electronic or telephone support for initial setup is available from HP for ninety (90) days from date of purchase.

See “Contacting HP” for online resources and telephone support.

Support includes:

• Answering installation questions (how-to, first steps and prerequisites)

• Setting up and configuring software and options supplied or purchased with HP Hardware Products

(how-to and first steps)

• Interpreting system error messages

• Isolating system problems

• Obtaining support pack information or updates for software purchased or supplied with HP Hardware

Products

Support does NOT include assistance with:

• Generating or diagnosing user-generated programs or source codes

• Installation of non-HP products

• System optimisation, customisation and network configuration.

Contacting HP

If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve

the problem, you can receive support by doing the following:

• Locate your nearest HP support provider via the World Wide Web at: http://www.hp.com/support

• Contact your nearest HP support provider, and be sure to have the following information available before

you call:

− Product serial number, model name and model number

− Applicable error messages

− Add-on options