HP ProLiant and X86 Servers and Options Global Limited Warranty and Technical Support

Global Limited Warranty and Technical Support Europe, the Middle East and Africa
6 June 2014 392512-045
10
Table 4: Software products
Products Technical support Response time
1
HP branded software 90 days support for initial setup Standard office hours
Third-party branded software installed by or
purchased from HP
90 days support for initial setup Standard office hours
Software delivery media
2
90 days replacement of defective media 5 working days
1
Response times are based on local standard working days and working hours. Unless otherwise stated, all responses are measured
from the time the customer calls until HP has either established a mutually acceptable time for support to be performed, or HP has
begun to provide support or remote diagnostics. Response time is based on commercially reasonable effort. In some countries and
under certain supplier constraints, response time may vary. If your location is outside the customary service zone, response time
may be longer or there may be an additional charge. Contact your local HP service organisation for response time availability in
your area.
2
Software Delivery Media: The material used to deliver HP branded software or third-party software installed by or purchased from
HP (i.e. CD, diskette or tape).
Table 5: Datacentre Infrastructure products
Products
Technical support
Response time
1
Performance Optimised Datacentre
(datacentre container, racks, cooling
infrastructure, and power distribution system)
1 year parts and on-site labour
Warranty commences upon customer
acceptance of the POD as set forth in the
Performance Acceptance Testing (PAT), or
140 calendar days from POD shipment,
whichever comes first. If no acceptance
criteria are set forth in a PAT, then
acceptance shall be deemed upon delivery.
Next working day
1
Response times are based on local standard working days and working hours. Unless otherwise stated, all responses are measured
from the time the customer calls until HP has either established a mutually acceptable time for support to be performed, or HP has
begun to provide support or remote diagnostics. Response time is based on commercially reasonable effort. In some countries and
under certain supplier constraints, response time may vary. If your location is outside the customary service zone, response time
may be longer or there may be an additional charge. Contact your local HP service organisation for response time availability in
your area.
Software limited warranty
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENCE OR PROGRAM LICENCE AGREEMENT,
OR IF OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
PRODUCTS, FREEWARE (as defined below) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
“AS IS” AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-
INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR
A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES. Some states/jurisdictions do not allow exclusion of implied
warranties or limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its
entirety. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE
LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING,
BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR
BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF, OR IN ANY WAY
RELATED TO, THE USE OF, OR INABILITY TO USE, THE SOFTWARE PRODUCT, EVEN IF HP OR ANY SUPPLIER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you.