HP ProLiant and IA-32 Servers and Options (326132_NA_US)

Online Resources
Many online resources are available at no charge to you to assist you in resolving technical issues before
calling Technical Support. See “Contacting HP” for more information.
On-site Warranty Service
Your HP Limited Warranty service may include on-site service to repair your hardware. HP provides on-
site service (labor) during standard office hours. Standard office hours are typically 8:00 AM to 5:00 PM,
Monday through Friday, but may vary with local business practices. If your location is outside the
customary service zone, response time may be longer or there may be an additional charge. HP may, at
its sole discretion, determine that onsite warranty service is not necessary on a case-by-case basis.
Carry-in Warranty Service
Under the terms of carry-in service, you may be required to deliver your HP product to an authorized
service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated
with transportation of the product. In addition, you are responsible for insuring any product shipped or
returned. You assume risk of loss during shipping.
End-User Replaceable Parts Program
In the countries where it is available, the End-User Replaceable Parts program ships approved
replacement parts and prepaid return shipping materials directly to you to fulfill your warranty. This will
save considerable repair time. Refer to the End User Replaceable Parts website at
http://h18000.www1.hp.com/support/eurp/eurp_commercial.html to request a replacement part. If you do not have
internet access, call the Technical Support Center at 1.800.652.6672. Once the part arrives, call the Technical
Support Center. A technician will assist you over the phone to ensure that the installation is quick and
easy. Replaced parts must be returned to HP within 15 business days or a replacement fee will apply.
Warranty Transfer to Another Country
Products may be purchased in one country and transferred to another country, where HP has a service
presence, without voiding the warranty. Warranty terms, service availability, and service response times
may vary from country to country. Additional fees may apply. A customer may be required to provide
product-specific information, in accordance with the Global Warranty Notification process, prior to
moving the products. The required information ensures that HP is prepared to provide the required level
of warranty service in the destination country and that the product is designed to work in the destination
country. Contact HP or your local HP authorized reseller, or refer to the website at
www.compaq.com/support/warranty_upgrades/global_warranty.html to begin the Global Warranty Notification
process prior to transferring HP products to another country.
HP is not responsible for any tariffs or duties that may be incurred in transferring the products. Products
may be covered by export controls issued by the United States or other governments.
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