HP ProLiant and IA-32 Servers and Options (326132_EMEA_GB)

Your HP Limited Warranty consists of repair or replacement of defective parts, including options
identified by Intelligent Manageability software as “prefailure.”
On-site Warranty Service
Your HP Limited Warranty service may include on-site service to repair your hardware. HP provides on-
site service (labor) during standard office hours. Standard office hours are typically 8:00 AM to 5:00 PM,
Monday through Friday, but may vary with local business practices. If your location is outside the
customary service zone, response time may be longer or there may be an additional charge. HP may, at
its sole discretion, determine that onsite warranty service is not necessary on a case-by-case basis.
Carry-in Warranty Service
Under the terms of carry-in service, you may be required to deliver your HP product to an authorised
service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated
with transportation of the product. In addition, you are responsible for insuring any product shipped or
returned. You assume risk of loss during shipping.
End-User Replaceable Parts Program
In the countries where it is available, the End-User Replaceable Parts program ships approved
replacement parts and prepaid return shipping materials directly to you to fulfill your warranty. This will
save considerable repair time. If HP or an HP authorised service provider diganoses that the repair can be
effected through an end user replaceable part, that part will be shipped directly to you. If you need
assistance completing the repair, call HP or an authorised service provider and a technician will assist you
over the telephone. Replaced parts must be returned to HP within 15 business days or a replacement fee
will apply. Outside Europe, proof of shipment within seven days will be accepted in lieu of receipt of the
returned part by HP within 15 business days.
Warranty Transfer to Another Country
Products may be purchased in one country and transferred to another country, where HP has a service
presence, without voiding the warranty. Warranty terms, service availability, and service response times
may vary from country to country. Additional fees may apply. A customer may be required to provide
product-specific information, in accordance with the Global Warranty Notification process, prior to
moving the products. The required information ensures that HP is prepared to provide the required level
of warranty service in the destination country and that the product is designed to work in the destination
country. Contact HP or your local HP authorised reseller, or refer to the website at
www.hp.com/support.
HP is not responsible for any tariffs or duties that may be incurred in transferring the products. Products
may be covered by export controls issued by the United States or other governments.
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