HP ProLiant and IA-32 Servers and Options (326132_EMEA_GB)

Table 2: ProLiant and IA-32 Server Options continued
Option Products Year 1 Year 2 Year 3
Storage Array Controllers Parts only
5BD
Parts only
5BD
Parts only
5BD
Notes
1
Table 2 describes ProLiant and IA-32 server option products only. The warranty terms for other options available from HP
are set forth in the limited warranty provided with those options.
2
HP Parts Warranty covers free replacement of defective parts only.
3
Targeted response time for parts is between 1 and 5 business days (5BD).
4
These options have a maximum warranty period of one (1) year regardless of the warranty period for the system in which
they are installed.
5
HP may, at its sole discretion, determine that on-site warranty service is not necessary on a case-by-case basis. Targeted
response time for service is next business day (1BD), based on standard office hours in the country where the call is placed.
Next business day warranty service is based on commercially-reasonable efforts. In some countries and under certain
supplier constraints, response time may vary. If your location is outside the customary service zone, response time may be
longer or there may be an additional charge.
Table 3: Software Products
Software Products Technical Support Targeted Response Time
1
HP Branded Software 90 days Software Telephone Support Standard office hours
Third-Party Branded Software installed
by or purchased from HP
90 days Software Telephone Support Standard office hours
Software Delivery Media
2
1 year replacement of defective media 5 business days
3
Notes
1
Targeted response time for Software Telephone Support is based on standard office hours in the country where the call is
placed, typically 8:00 AM to 5:00 PM, Monday through Friday.
2
Software Delivery Media: The material used to deliver HP branded software or third-party software installed by or purchased
from HP (i.e., CD, diskette, or tape).
3
Response time for media replacement is based on commercially-reasonable efforts.
Types of Warranty Service
To enable HP to provide the best possible support and service in the Warranty period, HP strongly
encourages customers to accept the use of, or to employ available support technologies provided by HP.
This includes diagnostics, configuration assist tools, and notably, HP’s remote support solutions (“Phone
Home”). If the customer chooses not to deploy available remote support capabilities, additional costs may
be incurred due to increased support resource requirements.
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