HP ProLiant and IA-32 Servers and Options (326132_EMEA_GB)

Warranty Period
Table 1: ProLiant and IA-32 Server Products
Server Products Year 1 Year 2 Year 3
HP server tc2120 Parts
1
,
On-site 1BD
2
– –
ProLiant BL e-Class server blades
3
Parts only
1BD
– –
ProLiant BL e-Class server blade enclosures, interconnect trays Parts,
On-site 1BD
Parts,
On-site 1BD
Parts,
On-site 1BD
ProLiant BL30p server blades Parts,
On-site 1BD
Parts only
5BD
Parts only
5BD
ProLiant BL p-Class
server blades (excluding BL30p), server blade enclosures,
interconnects, power enclosures, power distribution, diagnostic
stations
Parts,
On-site 1BD
Parts,
On-site 1BD
Parts,
On-site 1BD
ProLiant CL1850 and CL380 packaged clusters
4
Parts,
On-site 1BD
Parts,
On-site 1BD
Parts,
On-site 1BD
ProLiant DL140 Parts only
5BD
5
– –
ProLiant DL145 Parts only
5BD
– –
ProLiant DL320 Parts,
On-site 1BD
Parts only
5BD
Parts only
5BD
ProLiant ML110 Parts,
On-site 1BD
– –
ProLiant ML310 Parts,
On-site 1BD
– –
ProLiant ML330 G2, G3 Parts,
On-site 1BD
– –
All other ProLiant models Parts,
On-site 1BD
Parts,
On-site 1BD
Parts,
On-site 1BD
Notes
1
HP Parts Warranty covers free replacement of defective parts only (shipping costs included).
2
HP may, at its sole discretion, determine that on-site warranty service is not necessary on a case-by-case basis.
HP will provide telephone support for any required Bios and Firmware upgrades; such upgrades will not be covered
by HP’s onsite warranty service. Targeted response time for service is next business day (1BD), based on standard office
hours in the country where the call is placed. Next business day warranty service is based on commercially-reasonable
efforts. In some countries and under certain supplier constraints, response time may vary. If your location is outside the
customary service zone, response time may be longer or there may be an additional charge.
3
ProLiant BL e-Class server blades do not take on the warranty attributes of the server blade enclosure.
4
Other ProLiant clusters assume the warranty attributes of their components.
5
Targeted response time for parts is between 1 and 5 business days (5BD).
326132-026 Europe, Middle East, Africa 5