HP ProLiant ML570 Generation 2 Server Setup and Installation Guide

Troubleshooting
HP ProLiant ML570 Generation 2 Server Setup and Installation Guide D-11
HP CONFIDENTIAL
Writer: Wendy Wing File Name: m-appd Troubleshooting.doc
Codename: Time Bandit Part Number: 223960-002 Last Saved On: 8/22/02 11:24 AM
Problems After Initial Boot
Once the server has passed POST, you may still encounter errors, such as an inability
to load your operating system. Use Table D-7 to troubleshoot server installation
problems that occur after the initial boot.
Refer to “Software Problems” in the Servers Troubleshooting Guide for more
information.
Table D-7: Problems After Initial Boot
Problem Possible Reasons Possible Solutions
SmartStart requirement not
performed.
Check the SmartStart Release Notes provided
in the SmartStart Online Reference Information
on the SmartStart for Servers CD.
IDE cable or power cable not
connected to
CD-ROM drive.
Check the IDE signal cable between the
system board and CD-ROM to be sure that it is
connected properly.
Check the power supply connection between
the CD-ROM drive and the power backplane.
Insufficient memory is
available.
A rare Insufficient Memory message may
display the first time SmartStart is booted on
certain unconfigured systems. Simply cold-
boot the machine with the SmartStart for
Servers CD inserted in the CD-ROM drive to
correct the problem.
System cannot
load
SmartStart.
Existing software is causing
conflict.
Run the HP System Erase Utility. Read the
Caution below. Refer to the instructions in the
Servers Troubleshooting Guide.
continued