HP ProLiant ML570 Generation 2 Server Setup and Installation Guide

Troubleshooting
HP ProLiant ML570 Generation 2 Server Setup and Installation Guide D-5
HP CONFIDENTIAL
Writer: Wendy Wing File Name: m-appd Troubleshooting.doc
Codename: Time Bandit Part Number: 223960-002 Last Saved On: 8/22/02 11:24 AM
Diagnostic Steps
If the server does not power up, or powers up but does not complete POST, answer
the questions in Table D-1 to determine appropriate actions based on the symptoms
observed. The flow of questions reflects the usual flow of events during a power-on
sequence.
According to the answers you give, you will be directed to an appropriate secondary
table in this section. The table outlines possible reasons for the problem, options
available to assist in diagnosis, possible solutions, and references to other sources of
information.
Table D-1: Diagnostic Steps
Question Action
Question 1:
Is the system power button LED off?
If no, continue to question 2.
If yes, refer to Table D-2.
Question 2:
Is the system power button LED green?
If yes, continue to question 3.
If no, refer to Table D-3.
Question 3:
Is the external health LED green?
If yes, continue to question 4.
If no, refer to Table D-4.
Question 4:
Is the internal health LED green?
If yes, continue to question 5.
If no, refer to Table D-5.
Question 5:
Is the monitor displaying information?
If yes, use the POST messages for further
diagnosis. Refer to Table D-6 for details.
If no, refer to Table D-6.