Compaq ProLiant ML350 Server General Troubleshooting Guide

Diagnostic Tools 4-25
Compaq Confidential – Need to Know Required
Writer: Susana Weinstein Salazar Project: Compaq Servers Troubleshooting Guide Comments:
Part Number: 161434-001 File Name: e-ch4 Diagnostic Tools.doc Last Saved On: 9/2/99 1:50 PM
Array Diagnostic Utility (ADU)
The Array Diagnostic Utility (ADU) is a Windows-based tool designed to run
on all Compaq servers that support Compaq array controllers and are running
SmartStart 4.10 or later. The two main functions of ADU are to collect all
possible information about the array controllers in the system and generate a
list of detected problems. The error messages and codes listed include all
codes generated by Compaq products. Your system generates only codes
applicable to your configuration and options.
ADU works by issuing multiple commands to the array controllers to
determine if a problem exists. This data can then be saved to a file. In severe
situations, this file can be sent to Compaq for analysis. In most cases, ADU
will provide enough information to initiate problem resolution immediately.
NOTE: ADU does not write to the drives or destroy data. It does not change or remove
configuration information.
Starting the Array Diagnostic Utility (ADU)
1. Insert the SmartStart CD into the CD-ROM drive.
2. Reboot the system from the SmartStart CD.
3. Select Array Diagnostic Utility (ADU) on the System Utilities Menu.
4. A “Please Wait” panel is displayed, indicating that ADU is identifying
the system parameters.
5. ADU gathers information from all of the array controllers in the system.
The time it takes to gather this information depends on the size of your
system.
CAUTION: Do not cycle the power during this process. ADU must perform
low-level operations that, if interrupted, could cause the controller to revert to a
previous level of firmware if the firmware was soft-upgraded.
6. When the information gathering process is complete, ADU will either
display the main screen or a panel indicating problems detected.
7. To generate an ADU report, select File, then Save Data from the
command menu.
For the most recent list of ADU messages, descriptions, and recommended
actions, refer to your server’s specific troubleshooting guide.