Compaq ProLiant ML350 Server General Troubleshooting Guide

Contents vii
Compaq Confidential – Need to Know Required
Writer: Susana Weinstein Salazar Project: Compaq Servers Troubleshooting Guide Comments:
Part Number: 161434-001 File Name: a-frnt.doc Last Saved On: 9/2/99 1:46 PM
List of Tables
Location of Information..............................................................................................ix
Compaq Resources ...................................................................................................... x
Table 1-1 Collect the Facts.......................................................................................1-3
Table 1-2 Action Observation ..................................................................................1-7
Table 1-3 Diagnosis Steps ........................................................................................1-8
Table 2-1 Hardware Information..............................................................................2-1
Table 2-2 Power Source Checklist ...........................................................................2-2
Table 2-3 UPS Problems ..........................................................................................2-3
Table 2-4 Video Problems......................................................................................2-10
Table 2-5 Hot-Plug Fan LEDs................................................................................2-13
Table 2-6 Existing Memory Problems....................................................................2-15
Table 2-7 Diskette Problems ..................................................................................2-16
Table 2-8 CD-ROM Problems................................................................................2-17
Table 2-9 Audio Problems......................................................................................2-18
Table 2-10 Hard Drive Problems............................................................................2-19
Table 2-11 Printer Problems...................................................................................2-21
Table 2-12 Mouse/Keyboard Problems..................................................................2-22
Table 2-13 Tape Drive Problems............................................................................2-23
Table 2-14 Network Controller Troubleshooting ...................................................2-27
Table 3-1 Software Problems ...................................................................................3-2
Table 3-2 Recovery Software ...................................................................................3-3
Table 4-1 Diagnostic Tools ......................................................................................4-1
Table 4-2 Primary Processor Test Error Codes ........................................................4-8
Table 4-3 Memory Test Error Codes......................................................................4-10
Table 4-4 Keyboard Test Error Codes....................................................................4-12
Table 4-5 Parallel Printer Test Error Codes............................................................4-13
Table 4-6 Graphics Controller Unit Test Error Codes............................................4-14
Table 4-7 Diskette Drive Test Error Codes ............................................................4-15
Table 4-8 Serial Test Error Codes ..........................................................................4-16
Table 4-9 Modem Communications Test Error Codes...........................................4-17
Table 4-10 Compaq Network Interface Cards Test Error Codes............................4-18
Table 4-11 SCSI Fixed Disk Drive Test Error Codes.............................................4-19
Table 4-12 SCSI/IDE CD-ROM Drive Test Error Codes ......................................4-20
Table 4-13 SCSI Tape Drive Test Error Codes ......................................................4-21
Table 4-14 Server Manager/R Board Test Error Codes..........................................4-22
Table 4-15 Pointing Device Interface Test Error Codes.........................................4-24
Table 4-16 Event Messages....................................................................................4-30