Compaq ProLiant ML350 Server General Troubleshooting Guide

2-14 Compaq Servers Troubleshooting Guide
Compaq Confidential – Need to Know Required
Writer: Susana Weinstein Salazar Project: Compaq Servers Troubleshooting Guide Comments:
Part Number: 161434-001 File Name: c-ch2 Hardware Problems.doc Last Saved On: 8/28/99 1:29 PM
Memory Count Problem
The memory modules may not be installed correctly.
1. Verify that the memory modules have been installed correctly. Refer to
your server’s user documentation.
2. Make sure the memory modules are properly seated.
3. Verify your operating system’s error information.
4. Restart the server. If the Power-On Self-Test (POST) count is still
wrong, replace the memory.
Server Fails to Recognize New Memory
1. Check the Integrated Management Log.
2. Check for conflicts with existing memory.
3. Run the System Configuration Utility.
4. Make sure the memory is properly seated.
5. Make sure the memory is installed correctly for your server.
6. Make sure the memory installed is the correct type of memory for your
server.
7. If possible, test by installing memory in a working server.
8. Verify that you have not exceeded the memory limits of the server or
operating system. Check the appropriate documentation.
9. Replace memory. Refer to the procedures in your server’s user
documentation.