Compaq ProLiant ML350 Server General Troubleshooting Guide

Hardware Problems 2-9
Compaq Confidential – Need to Know Required
Writer: Susana Weinstein Salazar Project: Compaq Servers Troubleshooting Guide Comments:
Part Number: 161434-001 File Name: c-ch2 Hardware Problems.doc Last Saved On: 8/28/99 1:29 PM
8. Make sure the boards are properly installed in unit.
9. Check the software requirements. Install the latest drivers.
Removing the Device
If all of the above steps fail to correct the problem, uninstall the hardware and
check the following:
1. Does the server work with the device removed?
2. For SCSI devices, does the device work if it is the only device on that
bus?
3. If appropriate, test the board with all other boards removed.
4. Move the device to a different slot on the same bus. If the board works,
either the original slot is bad or the board was not seated properly. Insert
the board into the original slot to verify.
5. Clearing non-volatile RAM (NVRAM) can resolve various problems.
Do not use the backup SCI file if prompted. Have available any CFG,
OVL or PCF files that are required.
IMPORTANT: Clearing non-volatile RAM (NVRAM) deletes your configuration information.
Refer to your server’s maintenance and service guide for complete instructions on using
this utility.
6. Move the device to a different bus or PCI slot.
7. To ensure the device works, move the device to the same slot in another
working server.