Compaq ProLiant ML350 Server General Troubleshooting Guide

2-8 Compaq Servers Troubleshooting Guide
Compaq Confidential – Need to Know Required
Writer: Susana Weinstein Salazar Project: Compaq Servers Troubleshooting Guide Comments:
Part Number: 161434-001 File Name: c-ch2 Hardware Problems.doc Last Saved On: 8/28/99 1:29 PM
Supported Devices
Refer to the documentation provided with the device. Make sure your server
and your operating system support the device. Also verify that you have the
latest drivers required for the device. See the “Maintaining Current Drivers”
section in Chapter 3.
New Hardware Not Recognized or Server Will Not
Start After Adding Hardware
Use the following steps to troubleshoot problems that occur after you add
hardware to the server.
IMPORTANT: Always obtain a printed copy of the Inspect Utility before and after adding,
removing, or repositioning any board or options. See the “Inspect Utility” section in
Chapter 4.
1. If the system completes the Power-On Self-Test, run the Inspect Utility.
This tool shows the changes made to the server. Use the changes made
to troubleshoot what is different about the server that could cause the
problem.
2. Check for memory, I/O, and interrupt conflicts.
3. Check all cables for loose connections. Make sure all cables are
connected to the correct locations. Make sure the cables are the correct
lengths. Refer to your server’s user documentation or SCSI cabling
guide for details.
4. Make sure the System Configuration Utility is run after boards and other
options are installed or replaced to ensure all system components are
aware of the addition. If you do not run the utility, you will receive a
POST error message indicating a configuration error. After you are
satisfied with the selections in System Configuration, save and exit the
utility, then restart the server.
5. Make sure that all switch settings are set as dictated by the System
Configuration Utility. For additional information about the required
switch settings, refer to your server’s user documentation.
6. Make sure that all the required device drivers have been installed and
are current. For example, if you are using a SMART controller, you
need the latest SMART controller device driver.
7. Make sure that the hard drive signal cables are lined up properly with
the connector pins on the SMART controller and the hard drives. Make
sure there are no bent connector pins.