Compaq ProLiant ML350 Server General Troubleshooting Guide

iv Compaq Servers Troubleshooting Guide
Compaq Confidential – Need to Know Required
Writer: Susana Weinstein Salazar Project: Compaq Servers Troubleshooting Guide Comments:
Part Number: 161434-001 File Name: a-frnt.doc Last Saved On: 9/2/99 1:46 PM
Hardware Problems
continued
General Hardware Problems.................................................................................... 2-5
General Loose Connections.............................................................................. 2-5
Power Processor Module (PPM) Problems....................................................... 2-5
Integrated Management Display (IMD) Problems............................................ 2-6
When the Self Tests Fail................................................................................... 2-7
Properly Seating Devices.................................................................................. 2-7
Supported Devices............................................................................................ 2-8
New Hardware Not Recognized or Server Will Not Start After Adding
Hardware .......................................................................................................... 2-8
Video Problems ..................................................................................................... 2-10
Fan Problems ......................................................................................................... 2-12
Hot-Plug Fan LEDs ........................................................................................ 2-13
Memory Problems ................................................................................................. 2-13
Out of Memory Problem................................................................................. 2-13
Memory Count Problem ................................................................................. 2-14
Server Fails to Recognize New Memory........................................................ 2-14
Server Fails to Recognize Existing Memory .................................................. 2-15
Diskette Problems.................................................................................................. 2-16
CD-ROM Problems ............................................................................................... 2-17
Audio Problems ..................................................................................................... 2-18
Hard Drive Problems ............................................................................................. 2-19
Printer Problems .................................................................................................... 2-21
Mouse/Keyboard Problems.................................................................................... 2-22
Tape Drive Problems ............................................................................................. 2-23
Troubleshooting DAT Drives ......................................................................... 2-25
SCSI Device Problems........................................................................................... 2-26
General Items to Check .................................................................................. 2-26
Network Controllers .............................................................................................. 2-27
Chapter 3
Software Problems
Troubleshooting Operating System or Application Software Symptoms ................ 3-2
When to Reconfigure or Reload Software ............................................................... 3-3
Maintaining Current Drivers.................................................................................... 3-4
Windows NT..................................................................................................... 3-4
Novell NetWare................................................................................................ 3-5
SCO UNIX ....................................................................................................... 3-5
Sun Solaris........................................................................................................ 3-5
IBM OS/2 ......................................................................................................... 3-5
Operating System Updates....................................................................................... 3-6
Restoring to a Backed-up Version ........................................................................... 3-6