Compaq ProLiant ML350 Server General Troubleshooting Guide

Diagnosing the Problem 1-13
Compaq Confidential – Need to Know Required
Writer: Susana Weinstein Salazar Project: Compaq Servers Troubleshooting Guide Comments:
Part Number: 161434-001 File Name: b-ch1 Diagnosing the Problem.doc Last Saved On: 8/29/99 7:41 PM
Microsoft Windows NT Operating System
and Windows NT Server
Collect the following information:
■ A current copy of these files:
G WINMSD
G BOOT.INI
G Windows NT Event Log. If there are errors, note them.
G IRQ and I/O address information in text format from NTHQ
■ An updated Emergency Repair Diskette
■ If Compaq drivers are installed:
G Version of SSD used
G List of drivers from the SSD
■ The drive subsystem and file system information:
G Number of partitions and logical drives, and their sizes
G File system on each logical drive
■ List of all third-party hardware and software installed, along with
current version information, if possible
■ Detailed description of the error and any associated error messages
SCO UNIX Operating System
Collect the following information:
■ Installed system software versions (TCP/IP, VP/Ix)
■ Process status at time of failure, if possible
■ Printouts of:
G HWCONFIG
G SWCONFIG
G ETC/CONF/CF.D/SDEVICE
G ETC/INITTAB
G ET/CONF/CF.D/STUNE