Compaq ProLiant ML350 Server General Troubleshooting Guide

1-12 Compaq Servers Troubleshooting Guide
Compaq Confidential – Need to Know Required
Writer: Susana Weinstein Salazar Project: Compaq Servers Troubleshooting Guide Comments:
Part Number: 161434-001 File Name: b-ch1 Diagnosing the Problem.doc Last Saved On: 8/29/99 7:41 PM
IBM OS/2 Operating System 2.x,
IBM OS/2 Warp 3.0, IBM OS/2 Warp Server
Collect the following information:
■ Operating system version and printouts of:
G IBMLAN.INI
G PROTOCOL.INI
G CONFIG.SYS
G STARTUP.CMD
G SYSLEVEL information in detail
G A directory listing of:
C:\
C:\OS2
C:\OS2\BOOT
HPFS386.INI
■ If Compaq drivers are installed:
G Version of the Compaq Support Software (SSD) used
G List of drivers from the SSD
G Version of the OS/2 Insight Agents and OS/2 Health Driver
■ The drive subsystem and file system information:
G Number of partitions and logical drives, and their sizes
G File system on each logical drive
■ Warp Server details:
G Warp Server version
G Whether basic or advanced
G All service running at the time the problem occurred
■ List of all third-party hardware and software installed, along with
current version information, if possible