Compaq ProLiant ML350 Server General Troubleshooting Guide

Compaq Confidential – Need to Know Required
Writer: Susana Weinstein Salazar Project: Compaq Servers Troubleshooting Guide Comments:
Part Number: 161434-001 File Name: a-frnt.doc Last Saved On: 9/2/99 1:46 PM
Contents
About This Guide
Intended Audience....................................................................................................viii
How to Use This Guide ..............................................................................................ix
Compaq Resources ...................................................................................................... x
Contacting Compaq ..................................................................................................xiii
Warning Information ................................................................................................ xiv
Symbols on Equipment ...................................................................................... xv
Text Conventions.....................................................................................................xvii
Symbols in Text......................................................................................................xviii
Chapter 1
Diagnosing the Problem
Developing a Troubleshooting Plan .........................................................................1-2
Gathering Information..............................................................................................1-3
Prepare Server for Diagnosis....................................................................................1-6
Turning off the Server .......................................................................................1-6
Execute the Action Plan ...........................................................................................1-7
Diagnosis Steps ........................................................................................................1-8
Contacting Compaq ................................................................................................1-10
Information You Will Need.............................................................................1-10
Operating System Information ........................................................................1-11
Chapter 2
Hardware Problems
Power Problems........................................................................................................2-2
Power Source.....................................................................................................2-2
Power Supply ....................................................................................................2-2
Detecting UPS Failures .....................................................................................2-3
System Short .....................................................................................................2-4