Compaq ProLiant ML350 Server General Troubleshooting Guide

Diagnosing the Problem 1-11
Compaq Confidential – Need to Know Required
Writer: Susana Weinstein Salazar Project: Compaq Servers Troubleshooting Guide Comments:
Part Number: 161434-001 File Name: b-ch1 Diagnosing the Problem.doc Last Saved On: 8/29/99 7:41 PM
Operating System Information
Make sure you have the following operating system information available
prior to contacting your service provider. If possible, gather this information
about the last working version and the current version.
IMPORTANT: This guide provides general information for several Compaq servers. Some
hardware or software information covered may not apply to your specific server. Some of
the examples or procedures may need to be modified for your work environment. Always
refer to your server’s user documentation and maintenance and service guide for
information on procedures, hardware options, software tools, and operating systems
supported by and specific to your server.
Novell NetWare Operating System
Collect the following information:
■ Installed version
■ Printouts of AUTOEXEC.NCF, STARTUP.NCF, and the SYSTEM
directory
■ A list of the modules. Use CONLOG.NLM to identify the modules and
whether errors occur when the modules attempt to load.
■ A list of any SET parameters that are different from the NetWare default
settings
■ A list of the drivers and NLMs used on your server. Include the names,
versions, dates, and sizes
■ The server error log file (SYS:SYSTEM\SYS$LOG.ERR)