Compaq ProLiant ML350 Server General Troubleshooting Guide

1-8 Compaq Servers Troubleshooting Guide
Compaq Confidential – Need to Know Required
Writer: Susana Weinstein Salazar Project: Compaq Servers Troubleshooting Guide Comments:
Part Number: 161434-001 File Name: b-ch1 Diagnosing the Problem.doc Last Saved On: 8/29/99 7:41 PM
Diagnosis Steps
This section provides a quick path to help you locate detailed troubleshooting
sections in the remainder of this book.
Table 1-3
Diagnosis Steps
Problem Location of information
Server will not power up Your server-specific troubleshooting guide
Server starts, but you cannot tell if it is
starting in the appropriate sequence
Your server-specific troubleshooting guide
Server has no video
and no fans can be heard running Power Problems in Chapter 2
and fans are running Video Problems in Chapter 2
Server has POST message Your server-specific troubleshooting guide
Server has Diagnostic message Chapter 4
Memory count error during startup Memory Problems in Chapter 2
Processor information error during startup Processor Problems in Chapter 2
Server cannot read diskette drive Diskette Problems in Chapter 2
No sound Audio Problems in Chapter 2
Server cannot read CD-ROM drive CD-ROM Problems in Chapter 2
Mouse/Keyboard does not work Mouse/Keyboard Problems in Chapter 2
LED lights on server display and you are
unsure of their meaning
Your server-specific troubleshooting guide
You are unsure of the system switch
settings
Your server-specific troubleshooting guide
Software crash Software Problems in Chapter 3
Intermittent power loss Power Problems in Chapter 2
Server is not communicating correctly in
network
Chapter 2
continued