Compaq ProLiant ML350 Server General Troubleshooting Guide

1-4 Compaq Servers Troubleshooting Guide
Compaq Confidential – Need to Know Required
Writer: Susana Weinstein Salazar Project: Compaq Servers Troubleshooting Guide Comments:
Part Number: 161434-001 File Name: b-ch1 Diagnosing the Problem.doc Last Saved On: 8/29/99 7:41 PM
Table 1-1
Collect the Facts
continued
Question Examples Your Facts
What are the
symptoms, and
under what
conditions do they
appear?
Did the server suddenly shut down?
Does the server keep rebooting?
Did the server ever boot?
Do errors occur only when a specific
application runs?
Are there random errors?
Are there intermittent problems?
Is there any failure
information?
Are there messages:
Stop/Abend/Trap Messages
Compaq Insight Manager Detail
Integrated Display Log Messages
Power-On Self-Test (POST) Messages
Record the FULL error message.
What events
preceded the failure?
What has been
changed between
the time the server
was working and
now?
Did you recently add or remove hardware or
software?
Did you remember to change the setting in
the System Configuration Utility?
Was the server just installed?
Has the server exhibited problem symptoms
for a period of time?
Was the server recently moved?
Run the Compaq Survey Utility
and compare what has changed
(for servers running Windows NT
or NetWare).
Refer to your software and
hardware records for
information.
Is the problem
repeatable?
After which steps does the problem occur?
If the problem occurs randomly, what is the
duration or frequency?
continued