Compaq ProLiant ML350 Server General Troubleshooting Guide

Compaq Confidential – Need to Know Required
Writer: Susana Weinstein Salazar Project: Compaq Servers Troubleshooting Guide Comments:
Part Number: 161434-001 File Name: b-ch1 Diagnosing the Problem.doc Last Saved On: 8/29/99 7:41 PM
Chapter 1
Diagnosing the Problem
This chapter covers the steps you should take when an error occurs. Going
through a structured set of tasks will help you to isolate the problem quickly.
Use this chapter to help you:
■ Devise a troubleshooting plan.
■ Gather and record all of the facts before trying to troubleshoot.
■ Follow an orderly procedure for diagnosis.
Even if you are an experienced troubleshooting, consider skimming through
this chapter and using the “Collect the Facts” and “Diagnosis Steps” tables
prior to using the remainder of the book and your server’s specific
troubleshooting guide.