HP ProLiant ML350 G5 Storage Server Administration Guide (5697-5854, September 2006)

Maintenance and
service documentation
For specific documentation for the maintenance and servicing of the ML350 storage server, refer to
the HP ProLiant ML350 Generation 5 Ser ver Maintenance and Service Guide. This document can be
obtained at h
tt
p://www.hp.com/support/manua ls. Under the servers section, select ProLiant and
tc series ser vers, and then select your product.
Customer self repair
HP’s customer self-repair program offers you the fastest service u nder either warranty or contract. It
enables HP to ship replacement parts directly to you so that you can replace them. Using this program,
you can replace parts at your own convenience.
This convenient, easy-to-use program:
• Lets an HP support specialist diagnose and access whether a replacement part is required to
address a system problem. the specialist also determines whether you can replace the part.
• Provides replacement parts that are express-shipped. M ost in-stock parts are shipped the very
same d ay you contact HP. You may be required to send the defective par t back to HP, unless
otherwise instructed.
• Is available for most HP products currently under warranty or contract. For information on the
warranty service, refer to the HP website h
ttp://h18004.www1.hp.com/products/servers/
platforms/warranty/index.html.
For mo re information about HP’s customer self-repair program, contact your local service provider. For the
North American program, refer to the HP website h
ttp://www.hp.com.go/selfrepair.
Firmware u
pdates
Firmware is software that is stored in Read-Only Memor y (ROM). Firmware is responsible for the behavior
of the syst
em when it is first switched on and for passing control of the server to the operating system.
When refe
rring to the firmware on the system board of the server, it is called the System ROM or the
BIOS. Whe
n referring to the firmware on another piece of hardware configured in the server, it is called
Option ROM. ProLiant servers have hard drives, Smart Array Controllers, Remote Insight Lights-Out
Edition (RILOE), Remote Insight Lights-Out Edition I I (RILO E II) and Integrated Lights-Out options that
have firmware that can be updated.
It is imp
ortant to update the firmware (also called “flashing the ROM”) as part of regular server
mainten
ance. In addition, checking for specific firmware updates in bet ween regular updates helps to
keep th
e server performing optimally. HP recommends checking for a firmware update before sending a
part ba
ck to HP for replacement.
Certificate of Authenticity
The Certificate of Authenticity (COA) label is used to:
• Upgrade the factory-installed operating system using the Microsoft Upgrade program for license
validation.
• Reinstall the operating system because of a failure that has permanently disabled it.
The COA label loca tion varies by server m odel. On rack-mounted server models, the COA label is
located either on the front section of the right panel or on the right front c orner of the top panel. On
tower models, the COA label is located toward the rear of the top panel of the server.
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Troubleshooting, servicing, and maintenance