ProLiant ML350 Generation 4 Reference and Troubleshooting Guide

Troubleshooting 155
Network controller stopped working when an expansion board was added
Action:
1. Be sure no loose connections (on page 129
) exist.
2. Be sure the server and operating system support the controller. Refer to the
server and operating system documentation.
3. Be sure the new expansion board has not changed the server configuration,
requiring reinstallation of the network driver.
a. Uninstall the network controller driver for the malfunctioning controller
in the operating system.
b. Restart the server, run RBSU, and be sure the server recognizes the
controller and resources are available for the controller.
c. Restart the server, and then reinstall the network driver.
4. Refer to the operating system documentation to be sure the correct drivers
are installed.
5. Refer to the operating system documentation to be sure that the driver
parameters match the configuration of the network controller.
Problems are occurring with the network interconnect blades
Action: Be sure the network interconnect blades are properly seated and
connected.
Software Problems
The best sources of information for software problems are the operating system
and application software documentation, which may also point to fault detection
tools that report errors and preserve the system configuration.
Other useful resources include HP Insight Diagnostics and HP SIM. Use either
utility to gather critical system hardware and software information and to help
with problem diagnosis.