ProLiant ML350 Generation 4 Reference and Troubleshooting Guide

Troubleshooting 143
Memory count error exists
Possible Cause: The memory modules are not installed correctly.
Action:
1. Be sure the memory modules are supported by the server. Refer to the server
documentation.
2. Be sure the memory modules have been installed correctly in the right
configuration. Refer to the server documentation.
3. Be sure the memory modules are properly seated.
4. Be sure no operating system errors are indicated.
5. Restart the server and check to see if the error message is still displayed.
6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 101
) and replace
failed components as indicated.
Server fails to recognize existing memory
Action:
1. Reseat the memory.
2. Be sure the memory is configured properly. Refer to the server
documentation.
3. Be sure a memory count error ("Memory count error exists" on page 143
) did
not occur. Refer to the message displaying memory count during POST.
Server fails to recognize new memory
Action:
1. Be sure the memory is the correct type for the server and is installed
according to the server requirements. Refer to the server documentation or
HP website (http://www.hp.com
).
2. Be sure you have not exceeded the memory limits of the server or operating
system. Refer to the server documentation.
3. Be sure no Event List error messages (on page 232
) are displayed in the IML
("Integrated Management Log" on page 101
).