HP ProLiant ML310 G3 Data Protection Storage Server administration guide (June 2006)

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Maintenance and

service documentation

For speciﬁc documentation for the m aintenance and servicing of the ML31 0 storage ser ver, refer to the

HP ProLiant ML310 Generation 3 Server Maintenance and Service G uide. To obtain this guide, go

to h

ttp://www.hp.com/servers/ml and click ML310. Under the Supp ort categor y, click Support &

Documents. Under the Resources for HP ProLiant ML310 G 3 Server series category, select the link

Manuals (guides, supplements, addendums , ). Scroll through the listings to your speciﬁcdocument.

Customer self repair

HP’s customer self-repair program offers you the fastest ser vice under either warranty or contract. It

enables H P to ship replacement parts directly to you so that you can replace them. Using this program,

you can replace parts at your own convenience.

This convenient, easy-to-use program:

• Lets an HP suppor t specialist diagnose and assess whether a replacement part is required to

address a system problem. The specialist also determines whether you can replace the part.

• Provides replacement parts that are express-shipped. Most in-stock par ts are shipp ed the very

same day you contact HP. You may be required to send the defective par t back to HP, unless

otherwise instructed.

• Is available for most HP products currently under warranty or contract. For information on the

warranty service, refer to the HP web site h

ttp://h18004.www1.hp.com/products/servers/

platforms/warranty/index.html.

For more information about HP’s customer self-repair program, contact your loca l service provider. For the

North Am erican program, refer to the HP web site h

ttp://www.hp.com/go/selfrepair.

Firmware updates

Firmware

is software that is stored in Read-Only Memory (ROM). Firmware is responsible for the behavior

of the system when it is ﬁrst switched on and for passing control of the server to the operating system.

When referring to the ﬁrmware on the system board of the server, it is calle d the System ROM or the

BIOS. When referring to the ﬁrmware on another piece of hardware conﬁgured in the server, it is called

Option ROM. ProLiant servers have hard dr ives, Smart Array Controllers, Remote Insight Lights-Out

Edition

(RILOE) , Remote Insight Lights-Out Edition II (RILOE I I) and Integrated Lights-Out options that

have ﬁr

mware that can be updated.

It is impor tant to update the ﬁrmware (also called “ﬂashing the ROM”) as part of regular server

maintenance. In addition, checking for speciﬁc ﬁrmware updates in between regular updates helps to

keep the server performing optimally. HP recommends checking for a ﬁrmware update before sending a

part back to HP for replacement.

Certiﬁcate of Authenticity

The Certi ﬁ cate of Authenticity (COA) label is used to:

• Upgrade the factory-installed operating system using the Microsoft Upgrade program for license

validation.

• Reinstall the operating system because of a failure that has permanently disabled it.

The COA label location varies by server model. On rack-mounted server mod els, the COA label is

located either on the front section of the right panel or on the right front corner of the top panel. On

tower models, the COA label is located toward the rear of the top pan el of the ser ver.

Troubleshooting, servicing, and maintenance