HP ProLiant ML310 G3 Data Protection Storage Server administration guide (June 2006)

5 Troubleshooting , servic ing, and
ma in tenance
Troubleshooting the storage server
The “Support for your products” task at the HP Support & Drivers web site (http://www.hp.com/go/
support ) can be used to troubleshoot problems with the storage server. After entering the storage ser ver
name and designation (for example, ML31 0 Data Protection Storage Ser ver) or component information
(for example, Array Configuration Utility), and selecting See support and troubleshooting information,
use the following links for troubleshooting information:
• Downloaddriversandsoftware—Thisareaprovidesdriversandsoftwareforyouroperating
system.
• Manuals—This area provides the latest user documentation applicable to the product or
component. User guides can be a useful source for troubleshooting information. For m ost
storage server hardware platforms, the following ProLiant Server manuals may be useful for
troubleshooting a ssistance:
• HP ProLiant <model> Ser ver User G uide or HP ProLiant <model> Server Maintenance and
Service Guide ( where <mo d el> is the product model of the storage server, such as “ML31 0”)
These guides contain specific troubleshooting information for the server. The guides are
available by selecting the app licable ProLiant Server series model, then the Manuals (guides,
supplements, add endums, ) link.
For example, instead of using “ML310 Data Protection Storage Server,” enter “M L3 1 0 server”
for the product to search, then select the “HP ProLiant ML310 Server series” link, then the
Manuals (guides, supplements, a ddendums, etc) link to locate the guide.
Another way to access the hardware documentation for this server is to go to
h
ttp://www.hp.com/supp ort/manuals , select the category of your product (for example,
under the servers heading, select ProLiant and tc series ser vers), and then select your specific
server.
• HP ProLiant Servers Troubleshooting G uide
The guide provides common procedures and solutions for many levels of troubleshooting
with a ProLiant Server. The guide is available at h
ttp://h20000 . www2.hp.com/bc/ docs/
support/SupportManual/c00300504/c0 0300504.pdf.
IMPORTANT:
Not all troubleshooting procedures found in ProLiant Ser ver guides may apply to the ProLiant Storage
Server. If necessar y, check with your HP Support representative for further assistance.
For software-related components and issues, online help or user guide documentation may offer
troubleshooting assistance. The Release N otes for the storage ser ver product line is updated frequently.
The document c ontains issues and workarounds to a number of categories for the storage servers.
Toviewthelatestreleasenotes,visith
ttp://www.hp.com/go/support.SelectSee suppor t and
troubleshooting information and enter a product name/number for the storage server. Under a resources
category, select the m anuals (guides, supplements, addendums, ) link.
Maintenance and service
HP provides specific documentation for maintaining and servicing your storage server a nd offers a
customer self-repair program.
HP ProLiant ML310 G3 Data Protection Storage Server
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