HP ProLiant ML110 G6 Server : Supporting HP TeachNow, v 1.1 update : Page 7

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Capture customer information

Capturing the right information from the customer before transfer can significantly improve the customer’s service

response experience. This page lists some of the key information you should gather but it is a guideline only.

The HP TeachNow solution involves both software and hardware components, and the range of potential issues is quite

broad. You will need to use your best judgment on the details you provide, on a case by case basis.

Customer _______________ Case: __________________

Issue description:

_______________________________________________________________________________________

Server Software

Model: __________________________ OS version: _________________________

Options: ____________________________________________________________________________

Hardware & OS:

Any non-TeachNow services (list)? ______________________________________________________

HP TeachNow

Version: ________________________

Image OS 1: _____________________________ Image OS 2: _____________________________

HP or custom image? ______________________ HP or custom image? ______________________

Image notes:

_______________________________________________________________________________________

Clients:

Models:

st5742: ___________________ st5747: _________________________

Note: TeachNow supports st5742 and st5747 models ONLY.

Switch:

Model number: ______________________ Firmware (if available): _________________

Note: For the TeachNow solution, HP supports the HP ProCurve 1810G ONLY.