Supporting HP TeachNow, v 1.1 update

Support functions, after 90 days

• Software Upgrades – Requires SW Assurance Care Pack

• SW Assurance Verification

• SW Support Care Pack Verification (1 year, 9x5)

• License Generation – Licensing is managed by the HP Licensing Centers in the various regions. Both the

Admin and Teacher User Guides include contact information. Customers should refer to

http://licensing.hp.com/slm/licenseAdmins.slm

for the phone number of the HP Licensing Center in their

region. They can submit a request online through http://licensing.hp.com

by clicking Contact HP Licensing on

the left side of the Web page.

• Case Management – Provide updates to customers

• G6 ML110 Server Platform Support – Triage to ISS