Supporting HP TeachNow, v 1.1 update

21
Appendices
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• A: Call Flow Process
Call flow diagram for handling and elevating HP TeachNow issues.
• B: Hardware troubleshooting considerations
T/S considerations for the HP ProLiant ML110 G6, HP ProLiant
1810G, and HP st5742/st5747.
• C: HP TeachNow technical detail
Describes the general solution organization, the use of virtual hard disk
techniques to support the streamed OS function, and the technical requirements for the different solution
components.
• D: Known and fixed issues, HP TeachNow v1.1
Known issues recorded as of June 2010.
• E: 2LS, Client Boot Troubleshooting Tips
2LS/TC-level troubleshooting tips for diagnosing connectivity/boot
issues between the server-switch-clients.
• F: Reference Links
Links to HP and 3
rd
party information sources.
• G: Terminology
Brief definitions of HP TeachNow-specific terminology.