HP ProLiant DL585 Generation 5 Server Maintenance and Service Guide

Diagnostic tools 64
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and
Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
(http://www.hp.com/servers/diags).
USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided
by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available
normally. Specifically, HP provides legacy USB functionality for the following:
• POST
• RBSU
• Diagnostics
• DOS
• Operating environments which do not provide native USB support
Troubleshooting the system using port 85 codes
For example, if the port 85 code displays "31h," see "Processor-related port 85 codes (on page
65)" for more information.
Port 85 code Description
3xh Port 85 codes in this format indicate processor-related errors. See "Processor-
related port 85 codes (on page 65)" for more information.
4xh Port 85 codes in this format indicate memory-related errors. See "Memory-related
port 85 codes (on page 65)" for more information.
6xh Port 85 codes in this format indicate expansion board-related errors. See
"Expansion board-related port 85 codes (on page 66)" for more information.
All other codes,
including 00h, 01h,
and 5xh
Port 85 codes in this range cover several areas. See the section "Miscellaneous
port 85 codes (on page 67)" for more information.