ProLiant DL580 Setup and Installation Guide

Troubleshooting C-9
Compaq Confidential – Need to Know Required
Writer: Cynthia Dresden Project: Compaq ProLiant DL580 Server Setup and Installation Guide Comments: Troubleshooting information by Susana
Weinstein Salazar
Part Number: 159213-003 File Name: k-appc Troubleshooting.doc Last Saved On: 4/5/01 2:37 PM
Problems After Initial Startup
Once the server has passed the Power-On Self-Test, you may still encounter
errors including the inability to load your operating system. Use the following
table to troubleshoot server installation problems that occur after the initial
boot.
Refer to “Software Problems” in the Compaq Servers Troubleshooting Guide
for more information.
Table C-7
Installation Problems
Problem Possible Cause Possible Solution
System cannot
load SmartStart.
SmartStart
requirements were
not performed.
Check the SmartStart Release notes provided on the
SmartStart Online Reference Information, located on the
SmartStart CD.
IDE cable is not
connected to
CD-ROM.
Check the cable between the system board and CD-ROM to
ensure proper connection.
Insufficient memory
available.
A rare "Insufficient Memory" message may display the
FIRST time that SmartStart is initiated on certain
unconfigured systems. Simply cold-start the machine with
the SmartStart CD inserted in the CD-ROM drive to correct
the problem.
Existing software is
causing a conflict.
Run the Compaq System Erase Utility*. Read the caution
below and refer to the instructions in the Compaq Servers
Troubleshooting Guide.
SmartStart fails
during installation.
Error occurs during
installation.
Follow the error information provided. If it is necessary to
reinstall, run the Compaq System Erase Utility*. Refer to the
instructions in the Compaq Servers Troubleshooting Guide.
CMOS is not
cleared.
Follow the error information provided. If it is necessary to
reinstall, run the Compaq System Erase Utility*. Refer to the
instructions in the Compaq Servers Troubleshooting Guide.
*CAUTION: The Compaq System Erase Utility causes loss of all configuration information, as well as loss
of existing data on all connected hard drives. Please read “Running the Compaq System Erase Utility” and
the associated warning in the Compaq Servers Troubleshooting Guide before performing this operation.
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