HP Software Support Service

HP System Support Service
Technical File ID: SS_05
9 of 11
2.10
High Availability
Storage
Assessment (HASA)
Unit: Storage
Briefing:
Data availability is vital to enterprise's success. With the rapid development of storage
area networks (SAN) and storage technology, it becomes increasingly difficult to determine
factors that may cause interference to your enterprise. The purpose of high-availability
storage assessment service is to detect potential risks that may exist in your XP storage
devices and their SAN environment and affect the success of business.
Our storage specialists and field technical consultants will work with your assigned IT
storage devices management people to get to know your storage environment and overall
business needs. Focusing on particular applications running on your assigned HP computing
platform, we record in detail the configuration architecture of your XP storage devices
and their SAN, including HP host, SAN interconnecting equipment, and any HP storage device
that carries critical applications. Our outstanding high-availability and storage resources
use industry-leading practices as framework to determine weak links that affect data
operation and supportability. We will release our survey findings in the general report
so as to allow you to obtain a full understanding of instantly executable actions that bring
quick effect. In addition, we will hold debriefing with participation of assessment
specialists.
High-availability storage assessment service is suitable for HP-UX and MPE operating system
environment, and the key of the service is technology.
We strongly recommend the service to storage device service providers and existing XP IT
environment, migrated from development to production status.
This service provides implementation assessment, with each account’s environment as basic
unit.
Scope of Work:
• Understand user specific equipment room and collective business needs
• Detailed recording of storage device and storage area network (SAN) configuration
structure
• Determine the weak link affecting data operation and supportability
• Release of evaluation results
• Submission of consolidated report
• Situational briefing conducted by a professional evaluator
Table3. Optional Services
Features Description
3.1
On-site Spare
Parts Stocking
Briefing:
HP set up a dedicated spare parts stocking for you at your system onsite installation. The
spare parts in this spare parts stocking will be provided exclusively for your system
maintenance, so as to expedite the hardware recovery time to allow the malfunctioned system
to resume operations as soon as possible.
3.2
Software Onsite
Service
Briefing:
There are many contents in the software onsite service. When a major malfunction happens
to the user software system, a system software support staff can be requested of HP to provide
maintenance onsite. Software onsite service is usually implemented under the following
circumstance:
• Major malfunction to the system software;
• Significant reduction of the system performance;
• Sudden malfunction to the production system;
• Other special incidences.
Etc.