HP Software Support Service

HP System Support Service
Technical File ID: SS_05
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Service
Limitations
Not all software products provide software update; only designated HP software and third party
products will enjoy software update services. In the event of certain software designated
in the contract not providing this service content, then this item shall not be included in
the software support service fee.
Certain third party’s software update, license agreement, and license key might be provided
directly by third party vendors.
Customer
responsibilities
The Customer will be required, upon HP request, to support HP in resolving the problem remotely
by:
Providing all information necessary for HP to deliver timely and professional remote support
and to enable HP to determine the level of support eligibility.
¾ Assist starting self-tests and installing and running other diagnostic tools and programs.
¾ Promptly installing, in a timely manner, critical Customer-installable firmware updates,
as well as Customer-replaceable parts and replacement units delivered to the Customer.
¾ Performing other reasonable activities to help HP identify or resolve the problem
Ordering
Information
Availability of delivery specifications and service levels may vary according to local
resources and may be restricted to eligible products and geographic locations. To obtain
further information or to order HP support service, contact your nearest local HP
representative.
HP Software Support Service product No. is:
¾ Service Level 1: 24*7: HA107AC;
¾ Service Level 2: 5*9: HA106AC.
For More
Information
For more information on HP System Support Service or other HP Mission Critical Services, contact
any of our worldwide sales offices or visit our Web site at:
http://www.hp.com/hps/support
©
2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without
notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be
construed as constituting an additional warranty. HP shall not be liable for technical
or editorial errors or omissions contained herein.
HP Support Services are governed by SO01SP – HP SINGLE ORDER TERMS FOR SUPPORT.
Rev.GISV1.5,3/2006