HP Proactive 24 Service

HP Mission Critical Services
Technical File ID: P24_05
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3.4
Half Year
Preventive
Maintenance - PM
Unit: Server
Frequency:
2 Times/Year
Briefing:
An HP engineer visits the Customer’s site at regularly scheduled intervals to perform
diagnostics, checkup error logs on covered systems to find potential software and hardware
problems, and, if necessary, address mechanical or electronic system complaints and clean
or replace worn or defective parts.
HP engineer may also check up for potential problems by inspecting cables and cable
connections or visual status indicators of covered hardware, checking temperature and
humidity levels and comparing them with vendor’s recommendations, and installing
applicable engineering improvements and firmware updates as required, in the opinion of
HP, to maintain the system equipment. HP engineer will work out a final report on system
status.
For non-HP selected equipment, customers may select preventive maintenance if they deem
it necessary.
Scope of Work:
• Site environmental check
• Mainframe hardware check
• System log check
• Cluster check
• Storage peripheral equipments check
• System configuration check
• System backup check
• System collective performance evaluation
3.5
Data Backup Plan
Design and
Assessment
Unit: Server
Frequency:
1 Time/Year
Briefing:
Data backup is an important means of safeguarding the security of business data. It ensures
the effectiveness of back-up data and can recover back-up data quickly. It is the ultimate
objective of designing and managing a backup system. To ensure the backup system's
availability, HP provides design and support of backup systems to help you rationally build
data backup systems and work out relevant strategy.
The design and support of data backup and recovery plan are applicable to backup systems
comprising HP products.
Scope of Work:
• Solution Design
• Process Evaluation