HP Proactive 24 Service

HP Mission Critical Services
Technical File ID: P24_05
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3.2
Half Year Patch and
Firmware Analysis
Unit: Server
Frequency:
2 Times/Year
Briefing:
• Enhanced Patch Analysis and Upgrade:
HP engineer will check all general patches that have not been installed in your system yet,
and present a list of recommended patches. The patch package is customized to shorten the
upgrade time to the minimum and reduce the impact on systems.
• Firmware Analysis and Upgrade:
HP engineer will also update firmware needed, update hardware version, improve system
availability for your hosts or storage devices according to the needs of your system
environment.
Scope of Work:
• Enhanced Patch Analysis and Upgrade:
 Inspection of universal (Patch)
 Provide list of recommended patches
 Customized patch package to reduce upgrade time
 Analysis and upgrading service of patch.
• Firmware Analysis and Upgrade:
 Updating of firmware for server and storage device
 Updating of hardware version
3.3
Half Year System
Health Check (SHC)
Unit: Server
Frequency:
2 Times/Year
Briefing:
HP system checkup service will help you check the current status of system and storage
devices, and analyze potential problems, thereby presenting advice and methods for resolving
these problems so as to find potential troubles with the system as early as possible and
nip in the bud and reduce the risks of abnormal downtime. With this service, HP also provides
you with check reports and makes necessary adjustments to the problems identified, so as
to improve system availability.
HP engineer will also compare results several times to help you keep system up and running.
Scope of Work:
• HP9000/HP-UX system:
 System recoverability test
 System reliability test
 System consistency test
 System document and backup policy check
 System hardware test
 Recommendation report
• Alpha/Tru64 system:
 Collection of customer and system data
 General situation of system test
 Description of problems detected
 System data packet test
 System information collection
 System document backup and policy test
 Other tests