HP Proactive 24 Service

HP Mission Critical Services
Technical File ID: P24_05
4 of 20
1.2
Annual System
Maintenance
Process Building
and Maintenance
Briefing:
As one of the world's largest business computer vendors, HP will provide you with large
quantities of servers, storage devices and peripheral products. To help you better
understand and use such equipment provided by HP and implement routine system maintenance,
thereby ensuring the secure and effective operation of computers and networks, we will
provide you with technical services for the system maintenance process building and
maintenance, including:
♦ HP after-sale support and depot repairs;
♦ Introduction to relevant systems and products;
♦ Routine maintenance and management of HP host systems and storage devices;
♦ FAQs about operating system.
In addition, HP develops system maintenance manual, assists customers with maintenance of
manuals, and provides process evaluation and improvement services once every year.
Scope of Work:
• Synopsis of HP after-sale support and problem reporting methods
• Synopsis of relevant system and product introduction, e.g.:
 Introduction of Superdome server
 Introduction of XP1024 storage device
• Installation and maintenance of software, e.g.:
 Configuration and maintenance of Domain Name System (DNS)
 Configuration and maintenance of network information
• Synopsis of daily maintenance and management of HP mainframe and storage device, e.g.:
 HP equipment operation environmental requirements
 Hardware maintenance knowledge
 System security
 System backup policy
 Common basic command for system maintenance
 Usage and maintenance of magnetic tape unit
 Usage and maintenance of CD/DVD drives
 Usage and maintenance of HP central console
 Principles of use for Modem
• Synopsis of frequently-asked questions and answers for operating system
• Drafting of the system maintenance manual
• Assisting users in the maintenance of the manual
• Annual process evaluation and service improvement