HP Proactive 24 Service

HP Mission Critical Services
Technical File ID: P24_05
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Table5. Technical Services
Based on the environmental menu item, separate purchasing is possible
Features Description
5.1
Preventive
Maintenance - PM
Unit:
Server/Storage
Briefing:
An HP engineer visits the Customer’s site at regularly scheduled intervals to perform
diagnostics, checkup error logs on covered systems to find potential software and hardware
problems, and, if necessary, address mechanical or electronic system complaints and clean
or replace worn or defective parts.
HP engineer may also check up for potential problems by inspecting cables and cable
connections or visual status indicators of covered hardware, checking temperature and
humidity levels and comparing them with vendor’s recommendations, and installing
applicable engineering improvements and firmware updates as required, in the opinion of
HP, to maintain the system equipment. HP engineer will work out a final report on system
status.
For non-HP selected equipment, customers may select preventive maintenance if they deem
it necessary.
Scope of Work:
• Site environmental check
• Mainframe hardware check
• System log check
• Cluster check
• Storage peripheral equipments check
• System configuration check
• System backup check
• System collective performance evaluation
5.2
System Health
Check(SHC)
Unit: Server
Briefing:
HP system checkup service will help you check the current status of system and storage
devices, and analyze potential problems, thereby presenting advice and methods for resolving
these problems so as to find potential troubles with the system as early as possible and
nip in the bud and reduce the risks of abnormal downtime. With this service, HP also provides
you with check reports and makes necessary adjustments to the problems identified, so as
to improve system availability.
HP engineer will also compare results several times to help you keep system up and running.
Scope of Work:
• HP9000/HP-UX system:
 System recoverability test
 System reliability test
 System consistency test
 System document and backup policy check
 System hardware test
 Recommendation report
• Alpha/Tru64 system:
 Collection of customer and system data
 General situation of system test
 Description of problems detected
 System data packet test
 System information collection
 System document backup and policy test
 Other tests