HP Proactive 24 Service

HP Mission Critical Services
Technical File ID: P24_05
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4.3
Half Year
Preventive
Maintenance - PM
Unit: Storage
Frequency:
2 Times/Year
Briefing:
An HP engineer visits the Customer’s site at regularly scheduled intervals to perform
diagnostics, checkup error logs on covered systems to find potential software and hardware
problems, and, if necessary, address mechanical or electronic system complaints and clean
or replace worn or defective parts.
HP engineer may also check up for potential problems by inspecting cables and cable
connections or visual status indicators of covered hardware, checking temperature and
humidity levels and comparing them with vendor’s recommendations, and installing
applicable engineering improvements and firmware updates as required, in the opinion of
HP, to maintain the system equipment. HP engineer will work out a final report on system
status.
For non-HP selected equipment, customers may select preventive maintenance if they deem
it necessary.
Scope of Work:
• Site environmental check
• Mainframe hardware check
• System log check
• Cluster check
• Storage peripheral equipments check
• System configuration check
• System backup check
• System collective performance evaluation
4.4
Annual Storage
Configuration
Check
Unit: Storage
Frequency:
1 Time1/Year
Briefing:
The need to know the situation and latest changes of the information system at any time
is a challenging job. HP storage configuration audit management service can help you. This
service collects, organizes and manages collective information of storage device structure,
and provides detailed description for configuration information. It allows you and HP to
have a detailed understanding of your storage configuration. Through this service, you can
receive valuable configuration information for your storage device.
Scope of Work:
• Customers brief introduction and contact information
• System network connection graph
• Storage device configuration information
• HP customer service contact information