HP Proactive 24 Service

HP Mission Critical Services
Technical File ID: P24_05
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Table4. Proactive Services for Storage
Features Description
4.1
Remote Electronic
System Support –
ISEE Standard
Edition
Unit: Storage
Frequency:
1*Configuration;
24*7 Monitoring
Briefing:
For customers requiring the lowest level of technical requirements, HP provides Instant
Support Enterprise Edition (ISEE) real time remote management software, which can monitor
the device status within the contract range. Once a hidden danger is detected, a notification
is immediately sent to HP for inspection and providing of support services.
Scope of Work:
• Flow of installation and configuration:
 System survey
 Customer environmental preparation
 Software installation
 ISEE work environment configuration
 System testing
 Maintenance training
• Daily monitoring and control tasks:
 Incident inspection and notice
 Incident filtering
 Remote solving of problems through diagnosis script
 Periodic collection of system configuration information
 HP takes over and examines the case
 Auto problem reporting in the HP problem reporting system
4.2
Half Year Firmware
Analysis
Unit: Storage
Frequency:
2 Times/Year
Briefing:
HP engineer will update firmware needed, update hardware version, and improve system
availability for your hosts or storage devices according to the needs of your system
environment.
Scope of Work:
• Updating of Firmware for storage device
• Updating of hardware version