HP Hardware Support Service

HP System Support Service
Technical File ID: HS_05
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3.5
Site
Environnemental
Assessment
Unit: Environment
Briefing:
Customers might have in possession electricians, as well as professional IT maintenance
team; however, the customer might not necessary have in possession a talent who has a
combination of skills as well as an understanding of electrical environment and machine
room environment required of an IT system. HP machine room site evaluation service is a
machine room improvement recommendation service provided by HP professional technical staff
through a comprehensive testing of the physical environment and electrical quality of the
data center machine room before determining the relevant noncompliant standards, and hidden
trouble affecting the safety of the production operations.
Scope of Work:
• General observation
• Building inspection
• Firefighting and fire alarm inspection
• Heat dispersion, ventilation and air-conditioning inspection
• Electric power inspection
• Ground inspection
• Surveillance and police report inspection
• Configuration document inspection
• Conference holding to report problems detected and the recommendations
• Detailed written report
3.6
Patch and Firmware
Analysis
Unit:
Server/Storage
Briefing:
• Enhanced Patch Analysis and Upgrade:
HP engineer will check all general patches that have not been installed in your system yet,
and present a list of recommended patches. The patch package is customized to shorten the
upgrade time to the minimum and reduce the impact on systems.
• Firmware Analysis and Upgrade:
HP engineer will also update firmware needed, update hardware version, and improve system
availability for your hosts or storage devices according to the needs of your system
environment.
Scope of Work:
• Enhanced Patch Analysis and Upgrade:
 Inspection of universal (Patch)
 Provide list of recommended patches
 Customized patch package to reduce upgrade time
 Analysis and upgrading service of patch.
• Firmware Analysis and Upgrade:
 Updating of firmware for server and storage device
 Updating of hardware version