HP Hardware Support Service

HP System Support Service
Technical File ID: HS_05
7 of 13
3.4
System Performance
Analysis
Unit: Server
Briefing:
System performance analysis service refers to the comprehensive analysis of your system
hardware, operating system, database, middleware, other third-party software and
application systems conducted by HP. It is designed to locate bottlenecks of system
performance and assist you to establish long-term system performance optimization plans,
and conduct system resource planning and design, thereby allowing your system to operate
fast and steadily, and meet your growing business needs.
As your critical business systems are in a continuous process of development and changes,
business variety and transaction volume will keep expanding and growing, and new software
and hardware will be put to use continuously. As a result, after your system runs for a
period of time, the original configuration may not meet the business volume any more, leading
to reduced system operating efficiency and adverse impact on business. In the business
development, system resource planning is also involved in the launch of new systems and
upgrade of old systems. At this point, it is an urgent task to analyze system performance
and present solutions to allow your system to regain high operating efficiency, and formulate
scientific and complete resource planning as reference for future work and basis for business
decisions.
As various kinds of systems involve large quantities of software and hardware products,
traditional solutions often require you to coordinate different vendors engaged in the same
task personally. In addition, as the vendors have their own operating rules and
characteristics, there is great difficulty in coordination, and buck-passing is easy to
occur. That makes it difficult to locate performance issues accurately, prolongs the cycle
of problem-solving, and even makes it impossible to solve the problems, causing economic
losses and losses in time and reputation.
For this reason, HP provides customers with total service for performance optimization and
resource planning. HP will utilize relevant performance debugging tools to gather and
analyze data on the operation status of your system based on its understanding of your
application system, operating system, database and other relevant software in the respect
of host hardware, storage devices, network, database, middleware and SQL statements of
applications, locate the system's current or potential performance problems, and submit
them in the form of report. Meanwhile, it will point out where the system bottlenecks lie,
and provide recommendations on optimization so as to improve your systems' operating
efficiency, and present resource planning reports at your request.
Scope of Work:
• Understand customer needs
• Understand customer environment
• Establish detailed implementation plan
• Discuss implementation plan with customers
• Implementation preparations
• Collection and analysis of data
• Preparation of report
• Discuss and analyze report contents with customers