HP Hardware Support Service

HP System Support Service
Technical File ID: HS_05
6 of 13
3.2
System Health
Check (SHC)
Unit: Server
Briefing:
HP system checkup service will help you check the current status of system and storage
devices, and analyze potential problems, thereby presenting advice and methods for resolving
these problems so as to find potential troubles with the system as early as possible and
nip in the bud and reduce the risks of abnormal downtime. With this service, HP also provides
you with check reports and makes necessary adjustments to the problems identified, so as
to improve system availability.
HP engineer will also compare results several times to help you keep system up and running.
Scope of Work:
• HP9000/HP-UX system:
 System recoverability test
 System reliability test
 System consistency test
 System document and backup policy check
 System hardware test
 Recommendation report
• Alpha/Tru64 system:
 Collection of customer and system data
 General situation of system test
 Description of problems detected
 System data packet test
 System information collection
 System document backup and policy test
 Other tests
3.3
High Availability
Cluster Audit
Unit: Cluster
Briefing:
HP technical specialists will audit and check up your high availability cluster environment,
including relevant hardware, software configuration and application, to ensure that high
availability cluster and application software can complete hot swamp of applications in
case of system failure. They will present recommendations and solutions for problems and
potential troubles, resolve HP systems' configuration problems, and provide recommendations
on problems with non-HP systems and assist in working out plans to resolve them.
This service provides implementation configuration, with each cluster as basic unit.
Scope of Work:
• Examine the physical environment
• Installation of auditing software
• Collection of data
• Analysis of high usability and compatibility of cluster software
• High usability environmental configuration information, incident and recommendation
of archiving
• Testing of recommended program
• Review of incidences happened and recommendations
• Establishment of action plan with customers