HP Critical Service

HP Mission Critical Service
Technical File ID: CS_05
6 of 25
1.3
Annual High
Availability
Health Check - AHC
Briefing:
The IT department faces numerous fast-changing and complex challenges in operations. Factors
like people, process, technology and environment constitute the challenges faced by the
entire IT environment or single system. At the same time, they are also issues to be resolved
by relevant solutions. With its abundant experience in countless enterprise IT
environments, HP believes the periodic evaluation is critical to ensure the normal operation
of business. We understand your goal and provide the availability service level needed by
the enterprise. At the same time, we can also help you identify risks in business operation
by leveraging our abundant expertise.
HP availability evaluation is a modular service, providing numerous options to help you
resolve various kinds of technical and management problems, including strategic business
and IT alignment, performance of operating process, system and software configuration and
environment stability.
In order to provide you with our availability evaluation service, we need to understand
your business needs and the representation in your IT service level agreement (SLA) goals
at first. Such evaluation may help you identify major defects and provide the advice so
as to align the major components of your business operation, including process, people,
and technical infrastructure and support partners.
The evaluation service metrics are derived from the ample experience accumulated by HP in
providing support for and designing enterprise-level critical business solutions, as well
as the best practices of the industry and vendors, including Office of Government Commerce
(OGC) IT infrastructure Library (ITIL) and HP IT Service Management (ITSM) Reference Model.
The onsite evaluation is carried out by critical business consultants with HP service
department. The evaluation standard takes into account various aspects in the delivery of
IT Services, and it carefully examines the people, process and technology in the design
of complete service delivery. To optimize process, this offer will break the overall IT
infrastructure into a module consisting of 7 parts:
♦ IT Service Management (ITSM):
9 IT Service Management (ITSM) architecture and business adjustment
9 Service delivery
9 Service support
♦ Client and printer
♦ Network
♦ Application and database
♦ System software
♦ Server and storage device
♦ Physical environment
Each component of the module is also divided into a number of separate topics, each of which
will be evaluated by means of predefined best practice standards.
It is recommended this service be implemented once a year so as to get the overall picture
of IT systems.
Scope of Work:
• Prepare and layout the plan
• Field meeting and visit with customers
• Field evaluation
• Submission of written report
• Analysis
• State out the recommended and observed problems
• Completion and submission of report
• Persuasion of customers to take up the Service Improvement Plan (SIP)