HP Critical Service

HP Mission Critical Service
Technical File ID: CS_05
22 of 25
6.3
Software Onsite
Service
Briefing:
There are many contents in the software onsite service. When a major malfunction happens
to the user software system, a system software support staff can be requested of HP to provide
maintenance onsite. Software onsite service is usually implemented under the following
circumstance:
• Major malfunction to the system software;
• Significant reduction of the system performance;
• Sudden malfunction to the production system;
• Other special incidences.
6.4
iPAQ Display
System
Briefing:
HP Openview network management solution iPAQ application subsystem is a subsystem of the
IT integrated network management system, which aim is to provide corporate senior management
(e.g., CIO) and network operation and maintenance staff with a solution that uses iPAQ as
the mobile terminal and wireless access to conduct IT management. This system is based on
HP OpenView solution, and is the expansion and extension of this solution. The core value
of this subsystem is in the mobile management and monitoring, causing the enterprise IT
operation and maintenance to arrearage and reduce to almost zero, gaining independence in
time and space, strengthening incidence influences simultaneously to allow user to obtain
the right information at the right time. Usage of this solution can provide CIO or IT staff
with real time key data notice and inquiry, to allow them to have a comprehensive
understanding of the collective IT status. Also, it can obtain real time important incidences
for the IT operation and maintenance staff, and to inquire about IT operation and maintenance
information on the move.