HP Critical Service

HP Mission Critical Service
Technical File ID: CS_05
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3.6
Data Backup Plan
Design and
Assessment
Unit: Server
Frequency:
1 Time Design;2
Times
Assessment/Year
Briefing:
Data backup is an important means of safeguarding the security of business data. It ensures
the effectiveness of back-up data and can recover back-up data quickly. It is the ultimate
objective of designing and managing a backup system. To ensure the backup system's
availability, HP provides design and support of backup systems to help you rationally build
data backup systems and work out relevant strategy.
The design and support of data backup and recovery plan are applicable to backup systems
comprising HP products.
Scope of Work:
• Solution Design
• Process Evaluation
Table4. Proactive Services for Storage
Features Description
4.1
Remote Electronic
System Support –
ISEE Advanced
Edition
Unit: Storage
Frequency:
1*Configuration;
24*7 Monitoring
Briefing:
HP critical business electronic system monitoring system (ISEE Advanced Edition)
facilitates tracking system changes, and provides the customers with alarm for system
problems by tracking configuration changes and log pre-warning, trying to identify and solve
problems before the system operation disrupts. HP’s unique technology may provide failure
pre-warning to the maximum, so as to improve the availability of the IT environment and
your IT system monitoring.
Scope of Work:
• Flow of installation and configuration:
 System survey
 Customer environmental preparation
 Software installation
 ISEE work environment configuration
 System testing
 Maintenance training
• Daily monitoring and control tasks:
 Incident inspection and notice
 Incident filtering
 Remote solving of problems through diagnosis script
 Periodic collection of system configuration information
 HP takes over and examines the case
 Auto problem reporting in the HP problem reporting system
4.2
Quarterly Firmware
Analysis
Unit: Storage
Frequency:
1 Time/Quarter
Briefing:
HP engineer will update firmware needed, update hardware version, and improve system
availability for your hosts or storage devices according to the needs of your system
environment.
Scope of Work:
• Updating of Firmware for storage device
• Updating of hardware version