HP Critical Service

HP Mission Critical Service
Technical File ID: CS_05
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Table3. Proactive Services for Server
Features Description
3.1
Remote Electronic
System Support –
ISEE Advanced
Edition
Unit: Server
Frequency:
1*Configuration;
24*7 Monitoring
Briefing:
HP critical business electronic system monitoring system (ISEE Advanced Edition)
facilitates tracking system changes, and provides the customers with alarm for system
problems by tracking configuration changes and log pre-warning, trying to identify and solve
problems before the system operation disrupts. HP’s unique technology may provide failure
pre-warning to the maximum, so as to improve the availability of the IT environment and
your IT system monitoring.
Scope of Work:
• Flow of installation and configuration:
 System survey
 Customer environmental preparation
 Software installation
 ISEE work environment configuration
 System testing
 Maintenance training
• Daily monitoring and control tasks:
 Incident inspection and notice
 Incident filtering
 Remote solving of problems through diagnosis script
 Periodic collection of system configuration information
 HP takes over and examines the case
 Auto problem reporting in the HP problem reporting system
3.2
Quarterly Patch
and Firmware
Analysis
Unit: Server
Frequency:
1 Time/Quarter
Briefing:
• Enhanced Patch Analysis and Upgrade:
HP engineer will check all general patches that have not been installed in your system yet,
and present a list of recommended patches. The patch package is customized to shorten the
upgrade time to the minimum and reduce the impact on systems.
• Firmware Analysis and Upgrade:
HP engineer will also update firmware needed, update hardware version, improve system
availability for your hosts or storage devices according to the needs of your system
environment.
Scope of Work:
• Enhanced Patch Analysis and Upgrade:
 Inspection of universal (Patch)
 Provide list of recommended patches
 Customized patch package to reduce upgrade time
 Analysis and upgrading service of patch.
• Firmware Analysis and Upgrade:
 Updating of firmware for server and storage device
 Updating of hardware version