HP ProLiant DL380 G5 Data Protection Storage Server Administration Guide (434184-001, September 2006)
Maintenance and service
HP provides spec
ific documentation for maintaining and servicing your storage server and offers a
customer self-
repair program.
Maintenance and service documentation
For specific documentation for the maintenance and servicing of the DL380 server, refer to the HP
ProLiant DL380 G eneration 5 Server Maintenance and Service Guide. This document can be obtained at
h
ttp://www.hp.com/support/m anuals. Under the servers section, select ProLiant and tc series servers,
and then select your product.
Customer self repair
HP’s customer
self-repair program offers you the fastest service under either warranty or contract. It
enables H P to ship replacement parts directly to you so that you can replace them. Using this program,
you can replace par ts at your own convenience.
This conveni
ent, easy-to-use p rogram:
• Lets an HP support specialist diagnose and assess whether a replacement part is require d to
address a system problem. The specialist also determines whether you can replace the p art.
• Provides rep
lacement parts that are express-shipped. Most in-stock parts are shipped the very
same day you contact H P. You m ay be required to send the defective par t back to HP, unless
otherwise instructed.
• Is availabl
e for most HP products currently under warranty or contract. For information on the
warranty service, refer to the HP web site h
ttp://h18004.www1.hp.com/products/servers/
platforms/warranty/index.html.
For more inf
ormation about HP’s customer self-repair program, contact your local service provider. For the
North Amer
ican program, refer to the HP web site h
ttp://www.hp.com/go/selfrepa ir.
Firmware updates
Firmware is software that is stored in Read-Only Memory (ROM). Firmware is responsible for the behavior
of the system when it is first switched on and for p assing control of the ser ver to the operating system.
When referring to the firmware on the system bo ard of the server, it is called the System ROM or the
BIOS. When referring to the firmware on another piece of hardware configured in the server, it is called
Option ROM. Pr oLiant servers have hard drives, Smart Array Controllers, Remote Insight Lights-Out
Edition (RILOE), Remote Insight Lights-Out Edition II (RILOE II) and Integrated Lights-Out options that
have firmware that can be updated.
It is impor tant to update the firmware (also called “flashing the ROM”) as part of regular server
maintenance. In addition, checking for specific firmware updates in between regular updates helps to
keep the server performing optimally. HP recommends checking for a firmware update before sending a
part back to HP for replacement.
Certificate of Authenticity
The Certi ficate of Authenticity (COA) label is used to:
• Upgrade the factory-installed operating system using the Microsoft Upgrade program for license
valid
ation.
• Reinstall the operating system because of a failure that has permanently disabled it.
The COA label location varies by server model. On rack-mounted server m odels, the COA label is
loca
ted either on the front section of the right panel or on the right front corner of the top panel. O n
towe
r models, the COA label is located toward the rear of the top panel of the server.
44
Troubleshooting, servicing, and maintenance