HP ProLiant DL380 G5 Data Protection Storage Server Administration Guide (434184-001, September 2006)

5 Troubleshooting , ser vicing , and
ma in tenance
Troubleshooting the storage server
The Support for your products task at the HP Support & Drivers web site (http://w ww.hp.com/go/support)
can be used to troubleshoot problems with the storage server. After entering the storage server name
and designation (for example, DL380 Data Protection Storage Server) o r component information (for
example, Array Configuration Utility), and selecting See suppor t and troubleshooting information,use
the following links for troubleshooting information:
• Downloaddriversandsoftware—Thisareaprovidesdriversandsoftwareforyouroperating
system.
• Troubleshoot a problem—This area provides a listing of customer notices, advisories, and bulletins
applicable for the product or component.
• Manuals—This area provides the latest user documentation applicable to the product or
component. User guides can be a useful source for troubleshooting information. For most
storage server hardware platforms, the following ProLiant S erver manuals may be useful for
troubleshooting assistance:
• HP ProLiant <model> Server User G uide or HP ProLiant <model> Server Maintenance and
Service Guide ( where <model> is the product mo d el of the storage server, such as “DL380”)
These guides contain specific troubleshooting information for the server. The guides are
available by selecting the applicable ProLiant Server series model, then the Manua ls (guides,
supplements, addendums, etc) link.
For example, instead of using “DL380 Data Protection Storage Server,” enter “ DL380 server”
for the product to search, then select the “HP ProLiant DL380 Server series” link, then the
Manuals (guides, supplements, a ddendums, etc) link to locate the guide.
Another way to access the hardware documentation for this ser ver is to go to
h
ttp://www.hp.com/support/m anuals, select the category of your product (for example,
under the servers heading, select ProLiant and tc series servers), and then select your specific
server.
• HP ProLiant Servers Troubleshooting G uid e
The g uide provides common procedures and solutions for many levels of troubleshooting
with a ProLiant Server. The g uide is available at h
ttp://h20000.www2.h p.com/bc/docs/
support/SupportManual/c00300504/c00300504.pdf.
IMPORTANT:
Not all troubleshooting procedures found i n ProLiant Server guides may apply to the ProLiant Storage
Server. If necessary, check with your HP Support representative for further assistance.
For software-related components and issues, online help or user g uide documentation may offer
troubleshooting assistance. Known issues and workarounds for the storage ser ver products
and the service release are addressed in release notes. To view the latest release notes, go to
h
ttp://www.hp.com/support/m anuals. Under the Storage section, click NAS and then select your
product.
HP ProLiant DL380 G5 Data Protection Storage Server
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