Compaq ProLiant DL380 Generation 2 Setup and Installation Guide

Server Features 1-9
Compaq Confidential – Need to Know Required
Writer: Rob Weaver Project: Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Comments:
Part Number: 203844-001 File Name: b-ch1 Server Features.doc Last Saved On: 4/5/01 1:51 PM
Three-Year, On-Site, Limited Global Warranty
Compaq covers the cost of necessary parts and labor for on-site service during
the specified warranty periods. Under the global warranty, product warranty
terms at the time of purchase are honored in any country where Compaq has a
service presence. This applies to customers who may purchase a product in
one country, then transfer it to another.
IMPORTANT: Customers moving Compaq products between certain countries or regions
are asked to provide information needed to ensure that Compaq is prepared to provide the
required level of warranty service in the destination country. For information on the
Compaq Global Warranty Notification Process, contact your Compaq sales representative
or Compaq authorized reseller, or contact Compaq directly:
www.compaq.com/support
Next Business Day Response
Response time is based on commercially reasonable best efforts. In most
cases, Next Business Day response is available. In some regions and under
certain supplier restraints, Next Business Day response is not always possible.
In many areas, response uplifts are available for a fee. Contact your local
Compaq service organization for response time and availability in your area.
Pre-Failure Warranty
The ProLiant DL380 Generation 2 server includes a Pre-Failure Warranty for
processors, hard drives, and memory purchased from Compaq through
Compaq authorized resellers. Under the terms of this warranty, supported
components are eligible for replacement before they actually fail provided that
you use Compaq Insight Manager XE and that the system determines that the
supported components have degraded below predetermined reliability
thresholds within the product warranty period.
When Compaq Insight Manager XE alerts you that a component may be
eligible for Pre-Failure Warranty replacement, follow the on-screen
instructions or contact a Compaq authorized service provider in your area. A
yellow status indicator on the Compaq Insight Manager XE control panel
signals that a component is in a degraded condition and prompts you to replace
the component in its pre-failure condition.